Like many things, customer service protocols are mostly still written by white people, for white people. But this doesn’t equip service teams with the full array of customer dimensions and situations they’re likely to be faced with. Consider having the breadth and terminology of protocols regularly reviewed by a diverse set of eyes to ensure they remain current, inclusive and broad enough to cover multi-cultural matters without any unwelcome discomfort.
“The target is not men, it is sexist patriarchy. It is not the elite, it is the ignorant. It is not heterosexuals, it is homophobia. It is not the old, it is those who disregard the young. The target is not white people, it is white supremacy.”
Before COVID-19, the prevailing theory was that workers out of sight or working remotely could rarely perform at their best, or indeed ‘make a livin’. But that turned out to be a perception bias – just because certain extroverted subgroups may generally perform better under traditional ways of working, the reality for a wider workforce is far more multifaceted.
Active inclusion aims to retain diverse talent by creating an environment where the differences that define oppressed people are genuinely valued, appreciated and ultimately integrated into the very fabric of a business. This ensures everyone is treated fairly and feel able to raise their concerns and can perform at their best.
With none of the FTSE 100’s current CEOs, Chairs or CFOs embodying any black ethnicity whatsoever, race inclusion today is in reverse, now at its lowest level since 2013. In our complacency, the far right (or alt right) are visibly succeeding at working to remove uniqueness from our societies and businesses.
Just one year into her role as Wall Street's first ever female CEO, Jane Fraser’s appointment to the only banking board with more women than men has been warm, with markets deeming her at least as capable a leader and inspiration as the men that came before her. But with around 40% of women still seeing no viable path to Executive (Finsia, 2021), finding new women to replace them from lower ranks remains a challenge.
Bringing people and teams together is the most fundamental purpose of a workplace, and yet all too often they can serve to achieve the exact opposite.
Women have been working to break the bias for 6,000 years without success. Today we understand how powerful public advocacy and allyship is as a tool for fighting oppression. Could it hold the key to unlocking women's potential?
We see ineffective Diversity, Equity and Inclusion strategies everywhere. In this Real Estate sector focused analysis, learn how we assess the costs of a failing DE&I strategy on a business and what you can do to avoid the most common pitfalls.
We are all human, cis-gender and transgender men and women alike, as well as non-binary people. So why celebrate international women's day, when all genders matter?
Financial markets connect investors to borrowers, multiplying and redistributing wealth within economies. But increasingly, that redistribution no longer appears equitable, threatening trust in the financial system. We looked at where regulators fit in the D&I equation.
Ukraine is facing the darkest days in its modern history, with many of its displaced, fatigued and demoralised citizens growing weary of constantly falling under attack - their very right to existence at risk. But the aggressor in this instance isn't Russia, its racism.