Be Curious
Like many things, customer service protocols are mostly still written by white people, for white people. But this doesn’t equip service teams with the full array of customer dimensions and situations they’re likely to be faced with. Consider having the breadth and terminology of protocols regularly reviewed by a diverse set of eyes to ensure they remain current, inclusive and broad enough to cover multi-cultural matters without any unwelcome discomfort.
2 min
“The target is not men, it is sexist patriarchy. It is not the elite, it is the ignorant. It is not heterosexuals, it is homophobia. It is not the old, it is those who disregard the young. The target is not white people, it is white supremacy.”
2 min
Before COVID-19, the prevailing theory was that workers out of sight or working remotely could rarely perform at their best, or indeed ‘make a livin’. But that turned out to be a perception bias – just because certain extroverted subgroups may generally perform better under traditional ways of working, the reality for a wider workforce is far more multifaceted.
3 min
Active inclusion aims to retain diverse talent by creating an environment where the differences that define oppressed people are genuinely valued, appreciated and ultimately integrated into the very fabric of a business. This ensures everyone is treated fairly and feel able to raise their concerns and can perform at their best.
2 min
With none of the FTSE 100’s current CEOs, Chairs or CFOs embodying any black ethnicity whatsoever, race inclusion today is in reverse, now at its lowest level since 2013. In our complacency, the far right (or alt right) are visibly succeeding at working to remove uniqueness from our societies and businesses.
2 min
Just one year into her role as Wall Street's first ever female CEO, Jane Fraser’s appointment to the only banking board with more women than men has been warm, with markets deeming her at least as capable a leader and inspiration as the men that came before her. But with around 40% of women still seeing no viable path to Executive (Finsia, 2021), finding new women to replace them from lower ranks remains a challenge.
4 min
By emphasising social justice, inclusion and the equality of human rights in all that you do, you can create the ultimate working environment for creative ideas, perspectives and opinions to thrive. That means taking a naturally and actively anti-oppressive stance on conversations and matters concerning all areas of diversity from age, race, gender, ability, nationality, religion, sexuality and more.
6 min
Bringing people and teams together is the most fundamental purpose of a workplace, and yet all too often they can serve to achieve the exact opposite.
3 min
Women have been working to break the bias for 6,000 years without success. Today we understand how powerful public advocacy and allyship is as a tool for fighting oppression. Could it hold the key to unlocking women's potential?
8 min
We see ineffective Diversity, Equity and Inclusion strategies everywhere. In this Real Estate sector focused analysis, learn how we assess the costs of a failing DE&I strategy on a business and what you can do to avoid the most common pitfalls.
5 min
We are all human, cis-gender and transgender men and women alike, as well as non-binary people. So why celebrate international women's day, when all genders matter?
4 min
Financial markets connect investors to borrowers, multiplying and redistributing wealth within economies. But increasingly, that redistribution no longer appears equitable, threatening trust in the financial system. We looked at where regulators fit in the D&I equation.
5 min